Hospitality Ministry

Hospitality Ministry – Warmth in God’s House

The Hospitality Ministry is tasked to help incoming guests feel the love of God. The Hospitality Ministry truly welcomes them into God’s house. This is done through gracious and humble service.

Duties of Church Hospitality Team

• Oversee the working of all hospitality program and visitor care ministries.
• Coordinate the activities that involve hospitality and care ministries.
• Be alert to the needs of the church membership and ways to serve those needs.
• Develop a mission and vision statement for your team, if that will help guide your ministry.

Welcome Church Visitors

• Recruit and train church greeters.
• Recruit and train church ushers.
• Design and oversee the collection of church visitor contact information.
• Staff and train volunteers for the visitor welcome center.
• Review the communication materials for first-time visitors.
• How children are received for children’s church.
• Regularly review the facility for signage and navigation.
• Develop a parking lot team if needed.
• Host a reception after the morning services.

Help returning church visitors connect

• Take care of repeat visitors
• Develop processes for using the contact information
• Implement system for contact after the first visit
• Track visitors who make multiple visits
• Audit your visitor to regular attender process to find out ways to make it better.
• Care for new members
• Work with pastoral leadership to develop a follow up gathering (e.g., meet the pastor).
• Find ways to help your visitors to make new friends.

Welcome Functions at Special Church Events

 

Member Care

• Arrange for meals for church families when needed (birth of baby, baby shower, death of loved one, health crisis).
• Light house cleaning for shut-in members or elderly members who need assistance.
• Transportation assistance for members who can’t drive themselves to appointments.
• Gifts for Pastor / Staff appreciation days or Christmas.

• How to work with custodial staff in partnership with the Hospitality Team.
• Who reports to who to keep people informed.
• Processes for reimbursement and check writing duties.
• Who’s in charge of cleaning up, locking up and other sorts of checklists.
• How to schedule use of certain rooms and coordinate volunteers for those rooms.